Account & Onboarding
Packages & Pricing
Payments & Refunds
Documents & Verification
Travel & Safety
Account & Onboarding
How do I create a Tap-In account?
You can create an account by signing up through our website or app. Once you provide your trip details, you’ll be guided through the next steps, including package selection and payment.Can I add people that I’m traveling with to my trip?
Yes, after completing your trip setup and payment, you can invite co-travelers via email. Each invitee will go through their own onboarding process.What if I’m traveling with children?
Children aged 5-17 must be linked to a guardian, who will handle their onboarding and document uploads. Kids aged 0-4 are not charged but still can receive a bracelet and must have a guardian assigned for safety.
Packages & Pricing
Does Tap-In offer discounts for longer trips?
Yes, Tap-In offers discounts for long trips. Please contact us at Sales@TapinGlobal.com for exclusive offers and discount codes.Does Tap-In offer packages for families?
Yes, Tap-In has special pricing for families traveling with children that offers pricing at $10 a day and for longer trips even free coverage. Please contact us at Sales@TapinGlobal.com for special pricing and discounts.
Payments & Refunds
When will I be billed for my trip?
Tap-In requires a 25% non-refundable deposit at the time of booking confirmation. This deposit secures your reservation and activates your service schedule.
The remaining 75% balance is automatically divided and charged daily over the course of your trip or coverage period. Each daily payment is processed at 11:59 PM Pacific Standard Time (PST) the night before coverage is delivered for that day.
Payments continue daily until your scheduled trip or coverage is complete.Can I cancel my coverage during my trip?
Participants may cancel upcoming coverage days but must submit their cancellation request before 8:00 PM PST the night prior to the affected coverage date. Requests received after this deadline will not stop the next day’s payment from processing.
Note: Even if a cancellation is submitted before 8:00 PM PST, previously initiated payment processing may still complete and be charged. No refunds will be issued for same-day cancellations or partially used days.Can I extend coverage during my trip?
Unfortunately, No. Any additional coverage must be purchased via a separate booking. previous discounts applied may not be applicable at the time of a new booking.Can I change or upgrade my coverage package during my trip?
Unfortunately, no. If you are on your trip but desire to update your coverage please cancel your coverage for the next day and rebook with us. Reservation codes are generated on the spot and coverage of the new package will begin the following day. Our local teams will help coordinate any additional changes needed according to your newly selected plan.What is your refund policy?
Tap-In only offers refunds prior to the start of the scheduled trip. Once trip coverage has commenced, no refunds are guaranteed for any portion of the remaining service. Tap-In, at its sole discretion, may consider refund requests on a case-by-case basis depending on the nature and circumstances of the request
Documents & Verification
Is my passport information saved after my trip has been completed?
No. Tap-In deletes all traveler sensitive information including passport numbers and the consent of the digital storage lockerDoes my family receive my location history when I travel?
No. Tap-In does not share you travel history with family members nor any other person.What happens to my digital storage locker once the trip has completed?
The content of the digital storage locker is automatically deleted 48 hours after the commencement of the scheduled trip. The user may also delete their information as well prior to that time period.
Travel & Safety
What does Tap-In expect of its customers while participating in coverage?
Tap-In expects all customers to comply with the laws of the country they are visiting, including prohibitions on drug use or purchase, prostitution, and underage drinking. If local authorities determine that a customer has violated any local laws, Tap-In reserves the right to terminate coverage immediately and without refundDoes Tap-In cover any medical expense accrued during medical emergencies?
No. Tap-In does not cover any medical expenses incurred during medical emergencies. Customers are encouraged to carry separate travel or medical insurance coverage.Does Tap-In cover any legal fees?
No. Tap-In does not cover any legal fees. In situations where legal intervention is required—such as de-escalating police interactions or securing legal representation—the client is fully responsible for all associated costs. Tap-In may facilitate access to legal support but does not pay for legal services on the client’s behalf.Does Tap-In cover and fines such as parking tickets, public disorder, etc.?
No. Tap-In does not cover expenses such as parking tickets, public disorder fines, legal penalties, or similar violations.When booking trips, does Tap-In guarantee any bookings or pay for excursions as apart of their travel planning package?
No. Tap-In does not guarantee availability or cover the cost of any third-party excursions, bookings, or activities. We assist with itinerary planning and provide booking links for the traveler to secure activities directly. Activity availability is subject to change; however, if any planned activities become unavailable, Tap-In will assist in replanning comparable alternatives where possible.
