Effective Date: Upon User’s first payment or access to Services.
1. DEFINITIONS
1.1 “Services” means the suite of support, tracking, emergency coordination, liaison, communication, and safety monitoring offerings provided by Tap-In.
1.2 “User” means the individual accepting this Agreement and receiving Services, whether directly or through a third-party subscription.
1.3 “Third-Party Providers” means any independent contractor, liaison, translator, legal representative, medical responder, or affiliated entity coordinated by Tap-In in support of User requests or needs.
2. SCOPE OF SERVICES AND DISCLAIMERS
2.1 Tap-In provides supplemental coordination and safety monitoring tools for travelers, including:
- Check-in and non-responsiveness follow-ups
- Coordination with emergency responders
- Liaison with hotels, translators, and local authorities
- Language and navigation support
2.2 Tap-In is not, and shall not be interpreted as:
- A government agency, law enforcement body, or security authority
- A medical provider, legal adviser, or insurer
- A transportation operator or escort service
2.3 No Duty of Care. Nothing in this Agreement, and no action taken by Tap-In, shall be construed as imposing a legal, fiduciary, or professional duty of care on Tap-In. The Services
are discretionary, informational, and coordination-based only.
2.4 No Guarantee of Outcome. The Services are provided on a commercially reasonable, best-effort basis. Tap-In does not guarantee any specific result, response time, outcome, or availability of third-party resources.
2.5 High-Risk Environments. User acknowledges and agrees that Tap-In Services may be engaged during international travel to high-risk, unstable, or unpredictable regions. Tap-In does not and cannot assure User safety or legal immunity in such jurisdictions.
3. USER OBLIGATIONS
3.1 User shall:
- Maintain accurate and updated itinerary, contact, and lodging data
- Ensure payment methods remain active and valid- Respond promptly to Tap-In check-ins or outreach
- Comply with all applicable local, national, and international laws
- Treat all Tap-In personnel and Third-Party Providers with respect
3.2 User shall not:
- Misuse, manipulate, or falsify Tap-In alerts, reports, or requests
- Harass or endanger Tap-In or third-party staff
- Circumvent tracking or disable Tap-In technology without prior notice
3.3 Violations. Tap-In reserves the sole and exclusive right to investigate any suspected
violation, suspend or terminate Services, and report User activity to authorities as
warranted.
4. FEES, PAYMENTS, AND CANCELLATION
4.1 Authorization. By enrolling in Services, User authorizes Tap-In to charge all applicable fees to the payment method on file, including:
- Recurring service subscriptions
- Third-party responder coordination fees
- Replacement of lost or unreturned tracking devices ($150/unit)
4.2 Cancellation. Users may cancel scheduled coverage by submitting a written request by 8:00 PM PST the day prior to coverage. Requests received thereafter will not prevent charges for the next coverage day.
4.3 Refunds. All sales are final once Services commence. Partial refunds may be granted solely at Tap-In’s discretion and are not guaranteed.
4.4 Chargebacks. Any unauthorized chargeback shall constitute a material breach of this Agreement and may be pursued through arbitration, collections, or legal action.
4.5 Device Liability. User is strictly and unconditionally liable for all issued tracking devices. Any loss, theft, or non-return shall incur an immediate $150 non-negotiable replacement fee.
5. ASSUMPTION OF RISK, RELEASE, AND LIMITATION OF LIABILITY
5.1 Assumption of Risk. User understands and voluntarily assumes all risks associated with travel, including illness, injury, arrest, civil unrest, and personal loss, regardless of Tap-In’s involvement.
5.2 Release. User hereby irrevocably waives, releases, and discharges Tap-In from any and all claims, demands, losses, liabilities, damages, or costs, whether known or unknown, arising from or related to User’s travel, safety, or the Services.
5.3 Third-Party Providers. Tap-In does not warrant, endorse, or control the conduct of any Third-Party Provider. User acknowledges that interactions with such parties are at User’s sole risk.
5.4 Limitation of Liability. TO THE MAXIMUM EXTENT PERMITTED BY LAW, TAP-IN SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR LOSS OF PROFITS, DATA, OR GOODWILL, REGARDLESS OF THE THEORY OF LIABILITY, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
5.5 Total Liability Cap. In no event shall Tap-In’s aggregate liability to User exceed the total fees paid by User in the three (3) months preceding the claim.
6. DISPUTE RESOLUTION, ARBITRATION, AND GOVERNING LAW
6.1 Mandatory Arbitration. All disputes, controversies, or claims arising out of or relating to this Agreement shall be resolved exclusively through binding arbitration administered by the American Arbitration Association (AAA) in accordance with its Commercial Arbitration
Rules.
6.2 Venue and Language. The arbitration shall be held in Dallas County, Texas, USA, and conducted in English.
6.3 Class Action Waiver. USER EXPRESSLY WAIVES THE RIGHT TO PARTICIPATE IN ANY CLASS ACTION, MASS ACTION, OR REPRESENTATIVE PROCEEDING.
6.4 Waiver of Injunctive Relief. No party may seek injunctive or equitable relief outside arbitration.
6.5 Governing Law. This Agreement shall be governed exclusively by the laws of the State of Texas, USA, without regard to conflicts of laws or foreign jurisdiction rules.6.6 Severability. If any provision of this Agreement is held invalid or unenforceable, the remainder shall remain in full force and effect.
6.7 Exclusive Forum. To the extent any matter is not arbitrable, the exclusive jurisdiction shall be in the state or federal courts of Dallas County, Texas.
7. DATA USAGE AND PRIVACY
7.1 Consent to Data Collection. By using the Services, User expressly consents to Tap-In’s collection, processing, retention, and transfer of User’s personal and geolocation data.
7.2 Global Transfer. User agrees that such data may be transmitted across borders and stored in jurisdictions with different data protection laws than the User’s country of residence.
7.3 Privacy Policy. Please review our complete Privacy Policy at https://www.tapinglobal.com/privacy. It is hereby incorporated into and forms part of this Agreement.
7.4 No Expectation of Privacy. Tap-In reserves the right to access, preserve, and disclose any data as reasonably necessary to comply with law, enforce this Agreement, or protect public safety.
8. GENERAL PROVISIONS
8.1 Entire Agreement. This Agreement constitutes the full and complete understanding between the parties and supersedes all prior or contemporaneous communications.
8.2 Non-Reliance. User affirms that no oral or written representation not expressly included in this Agreement has been relied upon in entering into this contract.
8.3 No Third-Party Beneficiaries. This Agreement is for the sole benefit of Tap-In and User. No other party shall have any right to enforce or rely upon its terms.
8.4 Survival. All provisions concerning indemnity, liability, dispute resolution, data usage, and waivers shall survive the termination or expiration of this Agreement.
8.5 Language. This Agreement is executed and governed in the English language. Any translation is for convenience only.
9. CONTACT
For all inquiries, legal notices, or service concerns:
TapIn Global, LLC
Legal Department
Email: legal@tapinglobal.com
Jurisdiction: Dallas County, Texas, USA
10. ACCEPTANCE
By purchasing or using the Services, User acknowledges and affirms:
- They have read, understood, and agreed to this Agreement in full
- They are 18 years of age or older and legally competent to consent
- They accept this Agreement voluntarily and without reliance on external promises
- They agree to all disclaimers, waivers, and dispute resolution terms stated herein
11. CONDITIONS OF USE AND CONTINUATION
11.1 Conditions Precedent. Tap-In’s obligations under this Agreement are strictly conditioned upon the User providing accurate personal information, travel itinerary, a valid payment method, and affirmation of acceptance of this Agreement. Services shall not commence until all such prerequisites have been satisfied.
11.2 Ongoing Conditions. Tap-In’s continued provision of Services is expressly conditioned upon the User:
- Remaining in full compliance with all obligations under this Agreement;
- Responding to Tap-In communications within a reasonable period;
- Avoiding abusive, fraudulent, or unlawful conduct toward any Tap-In agent or third-party provider;
- Not disabling tracking features, submitting false claims, or otherwise undermining Tap-In’s service structure.
Violation of any of the above conditions may result in immediate suspension or termination of Services without notice or refund.
11.3 Eligibility Conditions. Services are only available to individuals who:
- Are at least 18 years of age and legally competent to contract;
- Are not under active government travel restrictions or subject to open criminal investigations or warrants;
- Have not been previously banned from Tap-In or its affiliates.
11.4 Force Activation. Services are not automatically activated upon payment. Activation shall occur only upon confirmation via app, email, or other verified Tap-In initiation process. Failure to confirm activation may result in delay of Services, for which Tap-In shall
bear no responsibility.
11.5 Independent Waiver Documents. This Agreement incorporates by reference the following binding documents:
- User Consent Agreement
- Waiver of Liability & Assumption of Risk
- Travel Risk Waiver Agreement
- User Communication Fee Agreement
- Tap-In Terms of Use (Website & App)
- Tap-In Service Agreement
- Risk & Liability Waiver Agreement
Each of the above instruments represents a legally enforceable contract between the User and Tap-In, and full compliance with their terms is a condition of continued service.
11.6 Acknowledgment of Aggregated Risk Terms. The User expressly acknowledges that travel involves dynamic, unpredictable risks, and that Tap-In shall not be construed to act as an insurer, guarantor, fiduciary, or emergency provider. The User assumes all liability
related to their environment and agrees that Tap-In’s obligations are limited to coordination and communication facilitation only.
TAP-IN EMERGENCY ESCALATION POLICY
Applies to: All Users of Tap-In Global, LLC Services
1. Purpose
This Emergency Escalation Policy outlines the conditions under which Tap-In Global, LLC (“Tap-In”) is authorized to act swiftly and decisively to safeguard the life, health, and well-being of its users during an emergency or suspected critical incident.
2. User Consent to Emergency Actions
By enrolling in Tap-In services, the user (“Client”) grants Tap-In, its designated representatives, and authorized third parties the full and irrevocable authority to take the following actions if, in Tap-In’s sole discretion, a situation meets the threshold for escalation or emergency intervention:
a. Hotel Room Access
Client explicitly grants Tap-In permission to request and facilitate physical access to the Client’s hotel room in the event that: (i) the Client misses a scheduled Tap-In check-in, and (ii) Tap-In is unable to establish contact with the Client after reasonable attempts to conduct an in-person check-in at the Client’s reported location. This access may be coordinated with hotel staff, Tap-In personnel, private investigators, or emergency responders solely for the purpose of ensuring the Client’s safety and well-being.
b. Digital Storage Locker Access
Client authorizes Tap-In to access any digital emergency storage locker or data repository provided or linked through Tap-In, including uploaded documents, contacts, passwords, and identity verification materials.
c. Information Sharing with Authorities
Tap-In is authorized to share the following with licensed private investigators, police, consular officials, or emergency medical providers:
- The Client’s full legal name and nationality
- Recent photographs provided by the Client
- Contact information (email, phone, emergency contacts)
- Live and historical GPS location data from any issued or connected device
- Travel itinerary, including flights, accommodations, and in-country movement
- Any additional relevant information collected through Tap-In’s onboarding or monitoring tools
d. Contacting Known Associates
Client authorizes Tap-In to contact family members, emergency contacts, and known members of the Client’s travel party to attempt contact or gather relevant information if the Client is unreachable during an escalation scenario.
e. Filing Reports on Client’s Behalf
Client authorizes Tap-In to file missing persons reports, incident reports, or police statements on their behalf when they are unreachable, incapacitated, or deemed in danger based on Tap-In’s assessment.
f. Limited Outreach and Escalation to Private Investigation
Tap-In will not perform official investigations on behalf of the Client. Tap-In’s role is limited to high-level outreach efforts including: checking the location of the Client’s tracker, visiting the Client’s last known hotel, attempting direct contact through all known communication channels, reaching out to people in the Client’s travel party and emergency contacts, and surveying nearby tourist or entertainment locations. These outreach efforts will be conducted for up to one (1) hour following a missed check-in or credible trigger event. If the Client remains unreachable after this period, Tap-In is authorized to engage a licensed private investigator to escalate the search and coordinate
with local authorities.
g. Family Notification, Financial Scope, and Support Contact
In the event that a private investigator is engaged, Tap-In will notify the Client’s designated family contacts and inform them of the escalation. Tap-In will cover all costs associated with the private investigator until such time that local law enforcement or consular authorities assume control of the investigation. After this transfer of responsibility, Tap-In will not continue to fund private investigation services; however, the Client’s family may elect to retain those services independently at their own expense.
Upon this escalation, Tap-In will assign a local point of contact (“Family Liaison”) to serve as the primary communication link with the Client’s family. This liaison will:
- Provide regular status updates from the Tap-In team, local investigators, and authorities
- Help coordinate travel or logistics for family members arriving from out of the country
- Remain available and active until the situation is resolved or officially handed over to government entities
3. Conditions for Escalation
Escalation actions may be initiated in the following scenarios, including but not limited to:
- Missed check-ins without explanation
- Tracker or communication inactivity during at-risk timeframes
- Visible or reported signs of intoxication, injury, distress, or criminal threat
- Confirmation from third parties of unusual or concerning behavior
- Hotel staff or associates report inability to reach the Client
4. Good Faith Clause
All actions taken by Tap-In under this policy shall be conducted in good faith with the intention of preserving Client safety. Tap-In shall not be liable for damages arising from actions taken in accordance with this policy unless due to gross negligence or willful misconduct.
5. Revocation of Consent
Consent to this policy is mandatory for participation in Tap-In’s coverage. Revocation of any provision within this policy will result in immediate termination of Tap-In services.
