Essential
- Tap-In System (Magellan) & Monitoring
- Local Agent Support
- Travel Support
Pro
- All features of the Essential Package
- Traveler Itinerary Sharing
- Tap-In Agent presence at your preplanned itinerary sites for visual Tap-Ins
- Note: Itinerary must be preplanned. Tap-In does not provide site coverage for unplanned visits.
VIP
- All features of the Pro Package
- Trip Planning!- Tap-In plans your itinerary just show up and explore!
- Traveler approves itinerary before bookings
- Bookings subject to availability at time of confirmation
Elite
- All features of the VIP Package
- Dedicated personal local guide throughout the trip
INCLUDED WITH ALL PACKAGES (Travel Support)
- Passport Replacement Support
- Cell Phone Replacement Support
- Emergency Navigation (medical, legal, criminal)
- Legal Representative Assignment
- Travel Guidance (via live agent or chat)
- Safety Alerts (protests, weather, disasters, etc.)
PAYMENT & CANCELLATION TERMS
- Deposit: 25% upfront on total services
- SOF (Saved on File): Card is held on file until 3 days posttrip for any additional or pending charges
- Cancellations:
- Must be submitted by 8:00 PM PST the day before the payment posts
- Charges post at 12:00 AM PST
- Bookings already completed on traveler’s behalf are not refundable
INCLUDED WITH ALL PACKAGES (Travel Support)
- Passport Replacement Support
- Cell Phone Replacement Support
- Emergency Navigation (medical, legal, criminal)
- Legal Representative Assignment
- Travel Guidance (via live agent or chat)
- Safety Alerts (protests, weather, disasters, etc.)
PAYMENT & CANCELLATION TERMS
- Deposit: 25% upfront on total services
- SOF (Saved on File): Card is held on file until 3 days posttrip for any additional or pending charges
- Cancellations:
- Must be submitted by 8:00 PM PST the day before the payment posts
- Charges post at 12:00 AM PST
- Bookings already completed on traveler’s behalf are not refundable
INCLUDED WITH ALL PACKAGES (Travel Support)
- Passport Replacement Support
- Cell Phone Replacement Support
- Emergency Navigation (medical, legal, criminal)
- Legal Representative Assignment
- Travel Guidance (via live agent or chat)
- Safety Alerts (protests, weather, disasters, etc.)
PAYMENT & CANCELLATION TERMS
- Deposit: 25% upfront on total services
- SOF (Saved on File): Card is held on file until 3 days posttrip for any additional or pending charges
- Cancellations:
- Must be submitted by 8:00 PM PST the day before the payment posts
- Charges post at 12:00 AM PST
- Bookings already completed on traveler’s behalf are not refundable
INCLUDED WITH ALL PACKAGES (Travel Support)
- Passport Replacement Support
- Cell Phone Replacement Support
- Emergency Navigation (medical, legal, criminal)
- Legal Representative Assignment
- Travel Guidance (via live agent or chat)
- Safety Alerts (protests, weather, disasters, etc.)
PAYMENT & CANCELLATION TERMS
- Deposit: 25% upfront on total services
- SOF (Saved on File): Card is held on file until 3 days posttrip for any additional or pending charges
- Cancellations:
- Must be submitted by 8:00 PM PST the day before the payment posts
- Charges post at 12:00 AM PST
- Bookings already completed on traveler’s behalf are not refundable
Important Conditions
- Traveler must approve itinerary before purchases
- Price does not include activity costs
- Tap-In provides booking links (we do not pay for or guarantee bookings)
- No-shows on nonrefundable bookings are not eligible for refunds
- Cancellations of monitoring services do not waive booking fees for confirmed items
Tap-In Safety Coverage Tiers
Features: | Essential | Pro | Elite | VIP | Executive |
---|---|---|---|---|---|
Local Monitoring and Regular Check-Ins | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ |
Chat Support Agent (Magellan) | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ |
Local Ground Support | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ |
Passport Replacement Help | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ |
Cell Phone Replacement Assistance | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ |
Legal & Medical Emergency Assistance | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ |
Itinerary Support (Agent meets at each stop) | - | ✔️ | ✔️ | ✔️ | ✔️ |
Premium Escort Services | - | ✔️ | ✔️ | ✔️ | ✔️ |
On Call Legal Advisor | - | ✔️ | ✔️ | ✔️ | ✔️ |
Medical Response Concierge | - | - | ✔️ | ✔️ | ✔️ |
Family Notification System | - | - | ✔️ | ✔️ | ✔️ |
Trip Planning (Flight, Hotel, Activities - Planning Only) | - | - | ✔️ | ✔️ | ✔️ |
Private Guide Included | - | - | - | ✔️ | ✔️ |
Private Security Detail | - | - | - | - | ✔️ |